Sales Policy

1. Product Information

All products available at TIDYTOPIS are described with detailed specifications, including size, brand, and features. We encourage customers to review this information and consult with our staff to ensure the correct product selection for their needs.

2. Pricing

Prices are clearly marked on each product and are subject to change based on market conditions and promotions. All prices are in USD. Taxes are applied as required by law.

3. Payment

We accept various payment methods including credit/debit cards, cash, and online payments. Full payment is required at the time of purchase. For online orders, payment must be completed before shipment.

4. Returns and Exchanges

  • Returns: Products can be returned within 30 days of purchase if they are unused, in their original packaging, and accompanied by a receipt. Refunds are issued to the original payment method.
  • Exchanges: Exchanges are allowed within 30 days of purchase for products of equal or greater value, provided the original product is unused and in its original packaging. Any price difference must be paid at the time of exchange.
  • Non-Returnable Items: Certain items, such as custom orders and clearance products, are not eligible for return or exchange.

5. Warranty

All products come with a manufacturer’s warranty, the terms of which vary by brand and product type. TIDYTOPIS will assist in processing warranty claims in accordance with the manufacturer’s policies.

6. Damaged or Defective Products

If a product arrives damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or refund, depending on the situation. Please retain all packaging and documentation for any claims.

7. Customer Service

Our team is available to assist with any questions or concerns regarding products, orders, or returns. Please contact us via phone, email, or in-store for support.

8. Changes to Policy

TIDYTOPIS reserves the right to modify this sales policy at any time. Changes will be posted on our website and are effective immediately upon posting.

Thank you for shopping at TIDYTOPIS. Your satisfaction is our priority.