Returns and Refund Policy

1. Return Eligibility

  • Timeframe: Returns are accepted within 30 days of the original purchase date.
  • Condition: Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
  • Non-Returnable Items: Custom orders, clearance items, and products marked as final sale are not eligible for return or refund.

2. How to Return

  • In-Store Returns: Bring the item, receipt, and original packaging to our store. Our staff will assist with the return process.
  • Online Returns: Contact us to request a return authorization. You will receive instructions on how to return the item, including any necessary shipping labels. Ensure the item is securely packed for return shipping.

3. Refund Process

  • Refund Method: Refunds will be processed to the original payment method used at the time of purchase. For cash payments, a store credit may be issued.
  • Processing Time: Allow up to 14 business days for the refund to be processed after the returned item is received and inspected.

4. Exchanges

  • In-Store Exchanges: Items can be exchanged for products of equal or greater value within 30 days. Any price difference must be paid at the time of the exchange.
  • Online Exchanges: Contact us to arrange an exchange. You may need to return the original item and place a new order for the replacement item.

5. Damaged or Defective Products

  • Report Issues: If you receive a damaged or defective item, contact us within 7 days of receipt.
  • Resolution: We will arrange for a replacement or refund, depending on the situation. Retain all packaging and documentation for processing any claims.

6. Shipping Costs

  • Return Shipping: If the return is due to a TIDYTOPIS error (e.g., incorrect item sent), we will cover return shipping costs. For other returns, the customer is responsible for return shipping fees.

7. Policy Changes

TIDYTOPIS reserves the right to update or modify this Returns and Refund Policy at any time. Changes will be posted on our website and will apply to all returns and refunds processed after the posting date.

Thank you for shopping at TIDYTOPIS. We are dedicated to providing excellent service and ensuring your satisfaction with every purchase.